Swimlane · Personas × lifecycle × factory JTBDs

Jobs to be done across the case journey

The FLOWS registry names four JTBDs. Two are built as standalone design-lab routes. Ownership flips at the hand-off — the focal coupling between Analyst Investigate and Maintainer Execute.

JTBD persona swimlane Three lanes — Analyst, Maintainer, and Factory — across lifecycle stages. Analyst triage and maintainer triage are built; plan acceptance and monitoring remain unbuilt. Hand-off is the accent edge. NEW INVESTIGATING CONFIRMED IN PROGRESS TERMINAL MONITOR ANALYST Investigate MAINTAINER Execute FACTORY JTBD routes Triage queue Orient Investigate Understand Decide / plan Decide pane Hand-off owner change Receive COA Execute queue Close case Mitigated|Remediated analyst-triage BUILT · /flow/analyst-triage plan acceptance NOT YET BUILT maintainer-triage BUILT · /flow/maintainer-triage monitoring NOT YET BUILT PROFILE SWITCH = PERSONA SWITCH AT CONFIRMED IMPACTFUL → IN PROGRESS

Built (2/4)

Triage JTBDs

  • analyst-triage — AnalystQueue ↔ CaseDetail (Investigate)
  • maintainer-triage — MaintainerQueue ↔ Execute case
  • Registry + FlowsIndex are the factory UI for these routes

Queued (2/4)

Still registry rows

  • plan-definition-acceptance-modification
  • monitoring-progress-reporting
  • Honest “not yet built” cards — no fake links
Convoy · PERSONAS-AND-WORKFLOWS + FLOWS[] diagram-design · swimlane · dark brand skin